Privacy Policy of Groomer's Quill
Groomer's Quill is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a booking through our online platform for pet grooming services. This policy applies to all visitors and users of our online services.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you create an account, make a booking, or contact us.
- Pet Information: Details about your pet(s), such as their name, breed, age, special needs, vaccination records, and grooming history, which are essential for providing tailored grooming services.
- Booking and Transaction Details: Information related to the grooming services you request, appointment times, payment method (though actual payment processing is typically handled by secure third-party providers), and any special instructions.
- Technical Data: Information our online platform automatically collects when you access it, such as your IP address, browser type, operating system, referring URLs, device information, and browsing patterns. This helps us improve our online platform's functionality and user experience.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls, to assist with customer support and service improvement.
How We Use Your Information
The information we collect is used for various purposes, including:
- Service Provision: To provide and manage the full range of dog grooming services you request, including breed-specific styling, de-shedding treatments, medicated baths, puppy introductory grooming, dental hygiene, pawicures, and creative grooming.
- Booking and Scheduling: To facilitate online bookings, schedule appointments, and send you confirmations, reminders, and updates regarding your appointments.
- Personalization: To tailor our services and communications to your and your pet's specific needs and preferences, ensuring a personalized grooming experience.
- Communication: To respond to your inquiries, provide customer support, and communicate important information about our services or your bookings.
- Improvement of Services: To analyze how our online platform is used, diagnose technical problems, and improve our services, online platform experience, and service offerings.
- Legal and Safety: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Groomer's Quill, our customers, or others.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as online booking systems, payment processors, web hosting, and analytics providers. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect our rights or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures and update them as necessary. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and the changes will be effective immediately upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Groomer's Quill
18 Maxwell Road, #04-06 Maxwell House
Singapore, Singapore, 069116, Singapore